Overview:
An Affiliate of Mediated Solutions, a company that provides a broad spectrum of dispute resolution interventions such as mediation, arbitration; consulting & systems design; and education & training. Mr. Mays' present practice involves mediation, customized training, individual coaching, harassment/discrimination issues, fact?findings/investigations, and facilitations of poisoned/dysfunctional work environments as well as extensive coaching as part of the Osgoode Hall Law School, Professional Development Programme. He has informally mediated contentious multi-party meetings and assisted in resolving many workplace disputes before various administrative tribunals in different provinces.
DR Qualifications: Mr. Mays has a B.A. from the University of Toronto and an LL.B. from Queens University. He practiced employment relations and insurance law for a large financial corporation in Canada and the United States, and in the past was the Assistant General Counsel for The Canada Life Assurance Company. Rick Mays has over one hundred and fifty hours of training in mediation, negotiation and conflict management system design from the University of Toronto and academic centres in the United States. DR Interventions: As a neutral or dispute resolution practitioner, Mr. Mays has worked in many fields, including:
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DR Consulting:
Mr. Mays has participated in program evaluations as part of the MSI review team and assisted in generating reports that give design advice and recommendations
about conflict management systems and interventions. Sample consulting clients include:
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- Co-Facilitation of large groups - insurance, municipal, hospitals, acute and long term care
- Surveys of stakeholders in DR systems, both before and after program design
- Best practices research and advice
- Team review and improvement of DR program designs, i.e. confusing roles and responsibilities, inadequate disclosure practices, or implementation difficulties
- Poisoned work environments, interview and co-facilitation to develop resolutions and implement positive work environment
- Customized training as part of DR program design
- Fact-finding/investigation into allegations of harassment and other human rights violations
A member of the Dispute Resolution Faculty Group, Certificate Program in Dispute Resolution at the University of Toronto, Rick Mays has taught Civil Justice and Dispute Resolution, as well as appearing as a guest lecturer and coach in Mediation and Advanced Mediation. Mr. Mays has assisted in the design and delivery of dispute resolution training to a wide range of clients in the public and private sector. Training positions held by Rick Mays include:
- Coach, Negotiation and Mediation in the Employment Industry, Osgoode Hall Law School, York University Professional Development Program
- Coach, Negotiation and Mediation in the Workplace, Osgoode Hall Law School, York University Professional Development Program
- Coach, Negotiation and Mediation in the Insurance Industry, Osgoode Hall Law School, York University Professional Development Program
- Co-Instructor -- ADR workshops for a variety of companies (St. Michael’s Hospital, Lakeridge Health Corporation, City of Brampton)
- Instructor -- Design and delivery of seminars in all aspects of Employment Law to corporate clients
Rick Mays has presented on topics in ADR to conferences organized by Federated Press, and the Canadian Life and Health Insurance Association (Legal Section), the Life Insurance Institute of Canada (Claims Section), Human Resources Professional Association of Ontario, and has contributed articles to legal publications such as Lawyer's Weekly and Insurance Law News.
Memberships:
- Canadian Bar Association
- Ontario Bar Association -- ADR section
- Law Society of Upper Canada (member)
- Ontario Mandatory Mediation Program -- Toronto
- Canadian Human Rights Commission
- Canadian Food Inspection Agency
- Warren Shepell -- Employee Assistance Program (EAP) Professionals
Download Richard T. Mays Bio in PDF
